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DPPW Redresses Thousands of Pension Grievances in Special Drive

Source:PIB ↗

কেন এটি গুরুত্বপূর্ণ

It highlights the practical execution of administrative reforms, reduction of legacy pendency in governance, and the efficiency of public grievance redressal mechanisms like CPENGRAMS for senior citizens and pensioners.

সারসংক্ষেপ

The Department of Pension and Pensioners' Welfare (DPPW) successfully redressed 2,306 long-pending pension grievances as part of Special Campaign 3.0, focusing on administrative efficiency, reduction of pendency, and citizen-centric governance.

মূল বিষয়

  • Over 2,306 long-pending pension grievances were successfully redressed during Special Campaign 3.0.
  • The Department of Pension and Pensioners' Welfare (DPPW) spearheaded the initiative to target backlogs and improve grievance handling.
  • The campaign highlights the significance of institutionalized Swachhata and effective public grievance redressal in administrative reforms.
  • Utilisation of digital mechanisms like CPENGRAMS aids in tracking and prompt clearance of legacy files and pending petitions.

গুরুত্বপূর্ণ শব্দ

Special Campaign 3.0

An annual nationwide campaign by the Government of India focused on reducing pendency, promoting digital governance, clearing public grievances, and institutionalizing cleanliness in ministries and departments.

UPSC context

UPSC Mains: Governance, transparency, and accountability; tests administrative reforms, reduction of pendency, and citizen-centric public service delivery.

Source
CPENGRAMS

Centralised Pension Grievance Redress and Monitoring System is the official single-window online portal managed by DoPPW for central government pensioners to register and track grievance redressal.

UPSC context

UPSC Prelims/Mains: E-governance initiatives, digital platforms for grievance redressal, and mechanisms ensuring responsive public administration.

Source
Department of Pension and Pensioners' Welfare

The nodal department under the Ministry of Personnel, Public Grievances and Pensions responsible for formulating pension policies and overseeing pensioner welfare.

UPSC context

UPSC Prelims: Important bodies and ministries under the Government of India, social security, and welfare administration.

Source

সংযুক্ত স্থির ধারণা

Governance and Transparency

What are the key institutional mechanisms for grievance redressal under the Ministry of Personnel, Public Grievances and Pensions?

  • CPGRAMS Portal: Centralized portal for general public grievances across all central government ministries.
  • CPENGRAMS Portal: Dedicated portal specifically addressing retired central government employees' pension matters.
  • Special Campaigns: Periodic nationwide campaigns targeting file pendency reduction and office cleanliness.

আন্তঃবিষয় প্যাটার্ন

  • CPENGRAMS + Digital Public Infrastructure (DPI)

    CPENGRAMS integration with UMANG mirrors the broader push towards interoperable digital public infrastructure (DPI) in citizen services.

CPENGRAMS mandates and DPWPP grievance categories frequently feature in matching-type prelims questions on governance portals.

সংযুক্ত PYQ · 2

সংযুক্ত PYQ · 2

  • 2024MainsGS2

    e-governance is not just about the routine application of digital technology in service delivery process. It is as much about multifarious interactions for ensuring transparency and accountability. In this context evaluate the role of the 'Interactive Service Model' of e-governance.

  • 2023MainsGS2

    e-governance, as a critical tool of governance, has ushered in effectiveness, transparency and accountability in governments. What inadequacies hamper the enhancement of these features ?